Frequently Asked Questions
Buying Hempiness Products
Wholesale payments are done via bank transfer. Contact Hempiness Ltd for bank details. Please note – bank transfers are checked once a day, each morning. It is best to send us a notification of your bank transfer via email, including your payment reference to make it as easy as possible to identify your payment and have your goods dispatched quickly.
We only accept payment in UK GBP £. Please make sure when you sending an International Transfer or PayPal payment that it is in GBP £. Significant delays, excess costs and also order cancellations can occur if there are problems with incorrect payments.
After you place your wholesale order, we will review the order and get in touch with you to arrange payment.
Postage & Delivery
We offer free UK delivery on orders with a value over £300.
Standard UK delivery for orders under £300 is charged at £6.95.
You will receive a shipment confirmation email containing your tracking number once the goods have been despatched.
Orders are despatched Monday-Friday. We do not despatch orders on weekends.
We are unable to deliver to PO boxes.
All orders must be paid in full before we're able to despatch.
We use FedEx as our delivery provider. The majority of orders are sent using a FedEx tracked and signed delivery method.
If your order fails to be delivered and is returned to us, we will contact you. In this case, extra postage charges will be covered by the customer.
Our handling times vary depending on the products that you order. Some items will be on the shelf and ready to go, in which case our handling time is usually maximum 3-5 days.
Other items will need to be packaged for you, in which case the handling time could be longer.
Some items will need to be manufactured specifically for you, in which case we will let you know of the lead times involved.
International shipping costs will be calculated after you place your order.
After your order has been placed, we will send you an updated invoice including the shipping cost and request payment for the full amount.
We do not pre-pay import duties, taxes and customs charges.
All countries apply their own import duties, taxes and customs regulations.
The customer is responsible for making themselves aware of the local regulations/charges, and paying any additional fees that occur.
If a customer fails to pay import duties, customs charges or local taxes once the package reaches their country, and the shipment is returned to us, the customer is liable for the shipping fees incurred in sending the item back to us.
If the customer still wants the parcel, they are required to pay the fees incurred in the parcel being returned to us, plus the additional shipping fees to send it out again.
In the case of a refund at this point, shipping fees will be taken from the amount due to be refunded.
Returns & Refunds
We are unable to accept returns on cut fabrics, webbing, strapping, edging, ropes and braided cord.
We are also unable to accept returns on specially ordered, non-standard stock items such as specially made clothing.
You have 30 days from the date of purchase to return your items.
Please contact us via email to let us know why you are returning your items, and we will issue you a returns authorisation.
Items are to be returned in their original packaging, in a re-sellable state.
The postal cost of returning unwanted items is covered by the customer.
For unwanted items, there is a restocking fee of £25, or 15% of the total value of the goods (whichever is greater).
If you receive a faulty or incorrect item, we will cover the cost of a replacement.
Please contact us via email with photos of the faulty or incorrect item, and a brief note explaining if you would prefer a replacement or refund.
Once your return has been processed and accepted, a refund will be issued on the next weekly payment run. It can then take a few days to be processed into your bank.
We sell a large range of fabrics, and wherever possible we try to find organic sources for all of our fabrics.
The hemp used in our fabrics is grown organically on small farms in China. Farmers there have been using the same techniques for hundreds, if not thousands of years. Organic certification is fairly expensive, and the fact is that these farms cannot afford the costs of keeping up with certification. So although our hemp is grown organically, and processed in organic mills, it is uncertified. A huge amount of our time is spent making sure that organic standards are adhered to throughout the cultivation and production of our hemp fabrics, and we put our personal seal of approval on these fabrics being organic.
We ONLY use certified organic cotton for our hemp and cotton blends. This is because the non-organic cotton industry is hugely harmful to the environment, and some studies suggest that it is also harmful to human health. However, the impact of organic cotton production is far less harmful. No chemicals are used at all in the growing and production processes, and it uses less water than standard cotton production. It's all natural, and 100% wholesome!
Our hemp fabrics are sourced from farms and mills in China and Europe.
1. Minimum labour standards Working hours: 8 hours per day. From 8am to 11am then 1pm to 6pm. Wage: In comparison to the average standard wages in the province according to Chinese government's figures, the wages paid at the mill are between 52% & 104% higher. No use of child labour or forced labour. No discrimination or harassment. We have assurances according to the Chinese labour law. And the mill also organises sporting activities for the workers.
2. Adding value, fair trade and sustainable livelihoods The mill emphasis is on the environmental protection and energy saving for hemp production; also looking for new methods to save time and lessen the waste. The mill is the pioneer in this industry, both a leader of hemp fabrics in China & the world as well.
3. Environmental standards. Almost all of our Chinese fabrics are organic, with the Hemp sourced from China and the cotton from Turkey. The mill we work with is the leader in the hemp field, they also work as a research institute for hemp, and they follow the environment protection law of China for production. The Organic Cotton in almost every fabric we sell from the Chinese mills is GOTS & OEKO-TEX Standard 100 approved, with the finished yarns being OCS certified. The Hemp is grown organically (being so easy to grow organically) but is not currently certified as the hemp is grown on hundreds of small farms and those individual farmers cannot afford the certification process. For our European fabrics, the Hemp comes from Hungary and is farmed organically but due to the current cost for testing each and every field (most of the fibre comes from farming collectives) it is too expensive for the farmers to pay for the actual certification.
Our clothing is made in China, at sites that meet our standards for fair ethical working conditions and environmental sustainability.
China have always been the world leaders in hemp fabrics and garment manufacturing, and that's just as true today as it ever was.